Return & Refund Policy

1. Our Commitment

Every NIZAX piece is crafted with precision and care. We stand behind the quality of our jewelry and want every client to receive exactly what they envisioned. If for any reason you are not fully satisfied, we are here to make it right.

2. Eligibility for Returns

We accept returns under the following conditions:

• The item is returned within 14 days of delivery
• The piece is unworn, unaltered, and in its original condition
• All original packaging, certificates, and documentation are included
• The item is not a bespoke, custom, or personalized commission

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Bespoke and custom-commissioned pieces
• Personalized or engraved jewelry
• Earrings, for hygiene reasons, unless faulty
• Items purchased during final sale or promotional events
• Gift cards

5. Return Shipping

• NIZAX covers return shipping costs for items that arrive damaged or faulty
• For change-of-mind returns, the client is responsible for return shipping
• All items must be returned using a fully insured, trackable courier service
• NIZAX is not responsible for items lost or damaged in return transit

6. Refunds

Once your return is received and inspected, we will notify you of the outcome within 5 business days.

• Approved refunds are processed to your original payment method within 7–10 business days
• Original shipping fees are non-refundable unless the return is due to our error
• International duties and taxes are non-refundable

7. Exchanges

We are happy to offer an exchange for a different size or style where stock permits. To request an exchange, follow the same process as a return and indicate your preferred replacement in your email.

8. Faulty or Damaged Items

If your piece arrives damaged or with a manufacturing fault, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the damage

We will arrange a replacement, repair, or full refund at no cost to you.

9. Bespoke & Custom Commissions

Due to the nature of bespoke and custom work, all commissioned pieces are non-refundable and non-returnable. We encourage all clients to review and approve design specifications, stone selection, and materials in full before production begins. Any concerns during the commission process should be raised directly with your NIZAX consultant before the piece is completed.