Shipping Policy

1. Overview

Every NIZAX piece is packaged and dispatched with the same care and precision that goes into crafting it. This Shipping Policy outlines our delivery methods, timelines, and terms applicable to all orders placed within India.

2. Shipping Coverage

NIZAX currently ships to all serviceable pin codes across India. To confirm delivery availability to your location, enter your pin code at checkout or contact our client services team

3. Packaging

All NIZAX pieces are dispatched in our signature house packaging — a sealed, tamper-evident luxury box accompanied by the piece’s certificate of authenticity, care card, and purchase invoice. Packaging is designed to protect the piece in transit and arrive as a complete gifting experience.

4. Shipping Partners

NIZAX works exclusively with premium, insured courier partners to ensure the safe and timely delivery of every order. All shipments are:

• Fully insured for the declared value of the piece
• Dispatched with end-to-end tracking
• Requiring signature upon delivery
• Handled with white-glove care protocols

5. Delivery Timelines

• Business days exclude Sundays and public holidays
• Delivery timelines are estimates and may vary due to location, courier capacity, or circumstances beyond our control
• For bespoke commissions, your NIZAX consultant will provide a precise timeline at the time of order confirmation
• Remote or restricted pin codes may require additional delivery time

6. Shipping Charges

• Complimentary insured shipping on all orders above ₹10,000
• Orders below ₹10,000 attract a flat shipping fee of ₹500
• Express delivery options may be available at checkout for select locations at an additional charge
• Shipping charges are non-refundable unless the return is due to our error

7. Order Tracking

Once your order is dispatched, you will receive:

• A shipping confirmation email with your tracking number
• A direct link to track your shipment in real time
• SMS updates at key delivery milestones

For tracking assistance, contact us at shipping@nizax.com with your order number.

8. Signature on Delivery

All NIZAX shipments require a signature upon delivery. If no one is available to receive the package:

• The courier will attempt redelivery on the next business day
• After two failed delivery attempts, the package will be held at the nearest courier facility for up to 5 business days
• If uncollected, the package will be returned to NIZAX and re-dispatch fees may apply

9. Delivery to Third Parties

If you are sending a NIZAX piece as a gift directly to a recipient:

• Ensure the delivery address and contact number are accurate at the time of order
• A gift message may be included upon request — contact us
• The invoice will be sent digitally to the purchaser and not included in the physical package unless requested

10. Damaged or Tampered Packages

If your order arrives with visible damage or signs of tampering:

• Do not accept the delivery — request the courier to return it
• If already accepted, photograph the packaging and the piece immediately
• Contact us within 48 hours with your order number and photographs
• NIZAX will arrange a replacement or resolution at no cost to you

11. Lost Shipments

In the rare event that a shipment is lost in transit:

• NIZAX will initiate an investigation with the courier partner immediately
• If the shipment is confirmed lost, NIZAX will offer a replacement or full refund
• All NIZAX shipments are fully insured, ensuring you are protected in every scenario

12. Bespoke & High-Value Orders

For bespoke commissions and orders above ₹2,00,000:

• Delivery may be arranged via private courier with enhanced security protocols
• A NIZAX client services representative will coordinate delivery directly with you
• In-person collection from our studio may be arranged upon request